Frequently Asked Questions
FranklinCovey Events


Frequently Asked Questions

  • LiveClicks Webinars
  • OnDemand Products
  • Before You Attend
  • Purchasing Training
  • Accepted Forms of Payment
  • Viewing Orders
  • Customer Service Inquiries
  • Technical Issues
  • Email List Removal
  • Continuing Education Units
  • Cancellation and Refund Policy
  • Returning Product
  • Money-Back Guarantee


LiveClicks Webinars


How does a webinar work? Within minutes of registering over the phone or via the internet you will receive an email with your login information. 15 minutes before the scheduled start of the webinar you will need to logon and call in to hear the audio portion.

Do I have to pay for everyone in my office who listens in to the webinar?  Yes, our events are purchased per person.  If you have additional people that would like to participate, please call us to register: 800-391-1492.

What happens if I register, and then something comes up and I have to cancel? We understand that from time to time things happen that you can’t avoid and you might need to reschedule or cancel your registration.  Please call us at: 800-391-1492 and we will be able to assist you.  At any time you have the ability to reschedule your webinar.

Can I ask questions during the LiveClicks webinar? Every Liveclicks Webinar includes audio connection and the ability to talk to the facilitator.  Your facilitator will make every effort to address questions that have been submitted.

How do I contact Customer Service? Our Customer Representatives are available to take your call Monday through Friday between 8:00 a.m. and 5:00 p.m. MST at 800-391-1492.  We can also be reached at the following email address: [email protected]

Why can’t I download my guidebook?  The day of your webinar you can let the facilitator know that you are having difficulties printing this and they will post a link for you to download it.  If you need further assistance please call us at: 800-391-1492.

What time does my webinar start? All of our webinars are listed as Eastern Time, you must adjust the starting time to your local time zone.



OnDemand Products


Does OnDemand mean I have access anytime? Yes, our OnDemand courses allows you to access your training choices when you want to.

How long is my subscription good for? Depending on your selection there are various subscriptions time frames.

How do I access my OnDemand selection? You can access your OnDemand training at:

Is this a per person price and can I share it with others? Each subscription is per person and you cannot share with others.  If others want to subscribe they can call us at: 800-391-1492.



Before You Attend


What do I need to bring with me? On the day of the seminar, your name will be listed on the roster; it is not necessary to bring any paperwork. You may wish to bring a pen and paper for notes.  Please consider layered clothing as heating and cooling conditions may vary.

Can someone else attend with me? Yes.  Call our customer service center for seating availability at 1-800-391-1492 and enroll them today.  Walk-in registrations are available the day of the program on a space-available basis.

What are the age requirements for attending a seminar? Minors aged 14 or under are not permitted. Anyone between the ages of 15-17 wishing to attend must have a paid registration and be accompanied by a paid attendee of 18 years or older.

What time does the seminar or webinar start? Start times vary based on the workshop you are attending. Start times are listed on the website in Eastern time for live-online events, and local time for live classroom events. Please refer to your confirmation email for your course’s start time.

What if I need to cancel?  Call our customer service center at 1-800-391-1492 

How will I be notified of any changes to my scheduled seminar? Our Customer Service Department will notify you by fax, e-mail, and/or mail if any changes are made to your scheduled seminar (i.e. change of date, venue, city location, or cancellation).  Be sure to add [email protected] to your email address book so you are sure to receive these messages.  You may confirm your seminar location at any time by keying the event # in the search box at the top of any page.

What if I require special attention because of a disability? At FranklinCovey we strive to accommodate your needs.  Please contact our customer service center for assistance in this area by calling 1-800-391-1492

Can the seminar or webinar be presented on-site for my organization? Yes.  At FranklinCovey we help organizations achieve results that require a change in human behavior.  Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty and Education. To learn how this or any of our other topics can be custom tailored to meet your organization’s needs, just call 1-888-702-1776 and ask for the name and number for your Client Partner in your area!

Can I make an audio or video recording of the seminar or webinar? No.  We do not allow any audio or video recording of our seminars or webinar.

Dress Code: The recommended dress code for all of our Public events is business casual.  An example would be a collared shirt and khaki pants. 

Anything else I need to know? Lunch, parking, and breaks are on your own.  If you need directions to the seminar or information about parking, you may contact the seminar facility directly at the address and phone number on your email confirmation letter. 



Purchasing Training


You may purchase most courses online through the shopping cart. Please contact a training consultant 800-391-1492 or e-mail us at [email protected] for further assistance.



Accepted Forms of Payment


Currently, we accept credit cards to purchase courses. You can use American Express, Discover, MasterCard or Visa. If you want to provide a Purchase Order for payment you can email that to [email protected]  You can pay by check, the check has to be processed before attendance.



Customer Service Inquiries


Phone number:1- 800-391-1492 email: [email protected].



Technical Issues


Please call us at: 1-800-391-1492 and we can assist you with any technical issue you are experiencing. 



Email List Removal


Continuing Education Units


What is a CEU? Continuing Education Unit (CEU). A standard unit of measurement, used to quantify continuing adult education and training activities, which serves the diversity of providers, activities, and purposes in adult education. Please visit our CEU page for more information.



Cancellation and Refund Policy

  • You may cancel your registration or transfer to a future session up to two weeks prior to the training with no penalty.
  • Please note that if you don’t cancel and don’t attend, you are still responsible for payment.
  • If you cannot participate on the date you are scheduled for, please call us with at least two weeks’ notice at 800-391-1492, and we will assist you in finding another date.
  • For programs delivered by the American Management Association (AMA) or Canadian Management Centre (CMC), you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If less than three weeks’ notice is provided, or you fail to attend, you will be liable for the entire program fee. 


Returning Product


For a full refund please return unwanted, unopened, or damaged products within 30 days to:


Public Seminar Product Returns

3600 Army Post Road, Des Moines IA 50321

You are responsible for the return postage. Please reference your invoice number on the outside of the package.  



Money Back Guarantee


Public Seminars & Webinars: All of our seminars, webinars and on demand events are 100% SATISFACTION GUARANTEED!  We’re confident that our training will provide you with the improved skills and techniques you expect from us.  If for any reason you are dissatisfied, please call us at: 800-391-1492 within 30 days of the event and provide us the reason you were not satisfied, and we’ll arrange for you to participate in another one of our trainings or receive a full refund (minus materials fee) – hassle-free.


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